Ignoring existing clients is one of the worst things a car dealer can do. Not only does it put dealers at risk for negative customer service reviews, but it can also drastically affect their chance of being profitable because existing…
Car dealers aren’t legally required to provide a car return policy, but that doesn’t mean it’s not a good idea to create one. A well-written car return policy can help prevent client confusion, and it can help dealers avoid difficulty…
The only way to secure a lasting career in the car business is to master the art of overcoming rejection in sales. The word “no” is part of every car dealer’s daily vocabulary, but not everyone has the same approach…
You invest too much money into your vehicle inventory to make dealership security an afterthought. According to the FBI’s Uniform Crime Reporting Program, almost 800,000 vehicles were stolen in 2016 showing that car theft has increased by just over 7%…
Car dealer ratings are a crucial component to the success of any dealership, but what happens if there are more negative reviews than good? If your team is feeling defeated, then it’s time to take a look at how to…
Don’t let an expired auto dealer license get in the way of dealership success. Existing dealership owners already know the process to get an initial auto dealer license can be daunting, but without one, you can’t sell cars. Period. Each…
If you’re looking to increase dealership efficiency and profitability, then it’s time to take a closer look at the benefits of e-contracting. E-contracting has gained in popularity with dealerships and car buyers alike, especially over the last several years. Besides…
Don’t let missing vehicle disclosure forms stand in the way of a perfect dealership audit. Vehicle disclosure forms are used so frequently that dealers sometimes forget how important they are to the car sales process, and like any compliance matters,…
The easiest way to eliminate dealership stress is to arm yourself with BDC best practices that won’t break the bank. The business development office has evolved over the years, especially with the improvements made to digital car sales, particularly customer…
Don’t let dealer surety bond trouble bring business to a screeching halt. Most car dealership insurance policies are put in place to protect the seller, but a dealer surety bond works differently. While it’s possible to obtain surety bonds through…
If you feel like you’ve been struggling to attract new clients and close enough deals, then it might be the perfect time to rethink your lead management process. A few simple changes to your approach can boost traffic and get…
Auto dealers that aren’t CFPB compliant could face legal action and millions of dollars in penalties. The Consumer Federal Protection Bureau (CFPB) is a U.S. government agency that ensures the fair treatment of consumers by lenders and financial institutions. Because…
